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IBS Services
For all of our software products we provide the following services:
Pre-Sale Services Include:
- Meetings with all key personnel to determine new system requirements.
- Completion of a Needs Analysis Survey.
- Needs Analysis Survey review.
- Quote - To include software and hardware requirements, implementation services and costs, post installation maintenance costs.
Post-Sale Services Include:
- Full installation of all products in a timely manner that suits your schedule.
- Regular contact to follow up on your satisfaction with your new system and to determine if any add-ons or changes are needed.
- Software Maintenance - Key updates to insure your software is up to date.
- Training - We will provide onsite training for as many personnel as needed.
New features as required.
Methods for Service Include:
- Onsite Service
- Remote Service via GoToMyPc.com, pcAnywhere, GoToAssist, Win VNC, Terminal Services
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