No small business that is concerned about profitability, customer service, and efficiencies can afford to ignore Everest's Return Merchandise Authorization (RMA) functionality. Everest improves management of RMAs by eliminating double entry, increasing accuracy, and allowing easy follow-up on pending vendor credits. With Everest you are geared to save time, money and resources, and to also reduce the chance of errors creeping into returns.

Everest overcomes your 'RMA' concerns:

I cannot reconcile my replacements with my returns.
In Everest you can send out replacements for returns on a single sales invoice, without having to create a credit memo and then a replacement invoice. Further, using Everest eliminates the problem of matching documents and reduces time to effect replacements, increases customer satisfaction, and increases efficiency in managing returns.

RMAs are eating into my profits because my staff issues RMAs for goods that do not carry a valid warranty or they send out the wrong items.
By allowing your staff to accurately track validity of RMAs, and reduce the guess work with returns by assigning and attaching serial numbers to credit orders, Everest ensures you get the margins you'd planned for.

Handling RMAs is a long-drawn-out process for me. My staff needs to create RMA numbers, then process returns, and finally update accounts.
Seamless RMA and accounting updates in a one-step process saves RMA processing time, increases accuracy, and updates sales/accounting staff in real time about returns from customers.

My regular RMA process does not integrate with my e-commerce activities.
With Everest, you do not need to increase staff to manually process e-commerce RMAs. Simple self-help steps via a web-enabled RMA for items allow the customer to receive authorization online-saving countless hours of manual redundancies.

I need to streamline the process of handling RMAs on the web.
Define return, exchange and credit mechanisms so online RMAs become automatic and instantaneous. This way, managing RMAs with precision becomes routine for your staff, while customers are kept happy with a responsive department, without errors.

Everest – Fully-integrated for maximum efficiency:

Everest is a fully integrated solution that covers accounting, inventory control, sales, order entry, marketing, purchasing,
e-commerce, point of sale, shipping & receiving, RMAs and more. The strength of the product lies in its non-modular design that enables you to enhance your business productivity significantly without ever having to add separate software. With Everest, you get a powerful yet affordable 'all-in-one' small business management software solution right-out-of-the-box!